REFUND POLICY

A LEGAL DISCLAIMER

13. REFUNDS
13.1. Every effort will be made to ensure you have the best possible outcome but as with all medical procedures there can be a spectrum of results. As individuals differ in their responses to and the outcome of, the treatment, no clinical or financial guarantees can be given.
13.2. Treatment fees cannot be refunded in the case of a sub-optimal result including no result, or complications including allergic reactions, as all fees paid are related entirely to the services provided i.e. professional time, expertise, product costs and other costs incurred in providing the treatment, and those costs are incurred irrespectively of the results achieved. Additional costs may occur should complications arise from the treatment and further treatment is required. We do not offer refunds for treatments purchased in advance

REFUND POLICY - THE BASICS

14. PRODUCT REFUNDS

14.1. Products purchased in the clinic or over the phone are non-refundable unless they are faulty;14.2 Faulty products will need to be returned to the clinic for an assessment before a refund can be processed.